2010 Case Competition
Public Sector Case | International Development Case
2009 Case Competition
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The Case:
The Health and Human Services (HHS) Departments in most American States provide essential services, primarily in the form of medical and / or financial assistance to citizens who meet pre-determined income or socio-economic guidelines. In this case study, the HHS of an East Coast State has recently installed a new medical claims processing system to determine if a citizen is eligible for services, if the state medical program covers the fees, and if the payment amount is calculated accurately. However, the system quickly faltered after “going live.” Claims are not being processed, doctors and hospitals are not being paid, and political pressure is mounting for the agency to rectify the situation.
The State Controller, concerned about significant financial problems the system has caused, has asked for a team of consultants to meet with the project’s Executive Leadership team* to discuss the key issues and begin assessing the program features for a follow-up engagement.
*The Executive Leadership team includes the Governor, two Department Commissioners, the State CIO, State Controller and the State’s Chief Financial Officer.
Read the full case here.
The Judges:
Philip Benowitz, Deloitte Consulting LLP
Steve Rozner, Development Alternatives Inc.
Tony Pillari, PricewaterhouseCoopers LLP
Kirk Saari, Oliver Wyman
Tamy Gelman, Dalberg Global Development Advisors
Sponsor DAI’s news release on the competition is available here.
The Teams:
Team 1 – Teodora Berkova, Ariane Ortiz Marrufo, Andrew Umans (Third Place Winners)
Team 2 – Aurora Cardenas, Chelsea Gorr, Garrett Wright (First Place Winners)
Team 3 – John Hughes, Stephanie Kahn, Jennie Taylor
Team 4 – Arif Kamruddin, Alejandro Gomez Palma, Nishant Shah (Second Place Winners)
Team 5 – Gabriela Armenta, Shamshek Asad, Andre Le
Read the winning solution here.